Delivery
Delivery Area:
Our delivery service currently covers Hong Kong SAR, with remote areas served by SF Express. Please be advised that we do not deliver to the Outlying Islands, Lantau Island, or any restricted areas.
To obtain the most current information regarding remote area coverage, we kindly request that you visit the SF Express website. This will ensure you have accurate details for your specific location.
Multiple Delivery Locations:
If you need to send your order to multiple locations, please place separate orders for each delivery address.
Free Delivery
Free SF Express for total net purchase at HK$350 or above.
*Not applicable for Remote/Restricted area surcharge
For orders below HK$350, Standard delivery fee HK$40 will be charged.
Remote area extra surcharge is HK$50.
Your order will be delivered within 2-4 working days upon order confirmation or your selected dispatch date. Please note that deliveries do not occur on Saturdays, Sundays, or public holidays.
Delivery During Inclement Weather & Special Dates
To ensure the safety of our team and the quality of your order, deliveries will be suspended during the following periods:
- Typhoon Warnings: When Typhoon Signal No. 8 or above is hoisted.
- Rainstorm Warnings: When a black or red rainstorm warning is in effect.
- Natural Disasters & Emergencies: During states of emergency or natural disasters.
- Chinese New Year: During blackout dates, which are from New Year's Eve to the Fourth Day of the Lunar New Year.
Store Self Pick-up
We offer store pick-up at seven of our retail locations. We kindly request that you refer to our Store Location page to verify the opening hours of your preferred store. When collecting your order, please ensure you have your order confirmation readily available for our staff's inspection.
Disputes:
In the unlikely event of a dispute, the decision of Mr. Simms HK Limited shall be final and binding.